Shipping and Returns

MONC XIII accepts returns on a case-by-case basis within 10 days of in-store purchase or shipping delivery confirmation for online orders. Accepted returns qualify for a refund to your same payment method or for store credit based on the following conditions:
  • All returns must be pre-approved by phone with MONC XIII. Please call 631-808-3333 for your return authorization information and to obtain a return shipping label.
  • Store credit expires 1 year from the date of the original purchase.
  • Special orders and custom items are non-returnable, non-refundable and non-cancellable.
  • Any item(s) for return must be sent back in original and unused condition with the original packaging and packing slip and/or sales receipt. Items must be well-packed; additional packaging may be necessary. 
  • MONC XIII reserves the right to deny any return, and some items may be subject to a 25% restocking fee.
  • All shipping fees are non-refundable.

For UPS & FedEx mail to:

MONC XIII

40 Madison Street,

Sag Harbor, NY 11963

 

For USPS Mail to:

MONC XIII

PO BOX 1740

Sag Harbor, NY 11963

 

All orders placed on MONC13.com will be processed and shipped using standard group shipping within 48 hours, except for weekends and Holidays. MONC XIII will use FedEx, UPS and USPS as shipping carriers. Express and international shipping is available upon request, please call 631-808-3333 for more information.

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